At the bar
Quick Check-Out · A Bit Deeper · Full Bar Card.
Part of the Loyalty Links guest page
Let guests talk to you while there is still time to make things right.
Hi, I’m Emma. Most guests are not looking for a row. They want to be heard, and they want to know you care enough to act. Make it easy for them to tell you directly.
From Emma to the owner or manager
It is not one form for every guest.
First, the guest says where they were. Then the choices fit the visit. The live Demo Bistro page shows four starting contexts; the cards under each one are different. Here is what that demo currently presents:
In the restaurant
Quick Check-Out · A Bit Deeper · Full Restaurant Card.
Staying with you
Quick Check-Out · A Bit Deeper · Your Stay · About the Bar (if used) · About the Restaurant (if used).
Just visiting
Quick Check-Out · A Bit Deeper.
The supplied TAPPiTS presentation describes up to five tailored comment cards. The exact choices depend on the venue setup; the list above is what I observed in the current Demo Bistro guest flow.
Connected to the full venue page
Keep the whole venue page in view.
“Share your experience” is one button on the mobile guest page. The full page also carries the venue’s reward, events, menu, booking and contact links. Let the guest land on the full venue page; the comment card is one useful choice within it.
See the full Loyalty Links guest pageThe part that matters to you
Get the tough feedback while there is still a chance to put it right.
When a guest chooses your private card, their comments reach your venue’s Comment Cards view. You can filter for critical or unreviewed responses, see what needs attention and mark items reviewed. That is practical reporting: what needs a response now, what is still waiting, and what your guests are telling you directly. It gives you a chance to speak to the guest before they leave — and before they decide to write publicly.
That is an opportunity, not a guarantee: the card cannot intercept a Google or TripAdvisor review, and a guest remains free to post publicly. The point is to make speaking to you first feel easy and worthwhile.
Keep it private, useful and human
On the live guest page, feedback is anonymous by default. A guest can choose to ask the venue to get back to them. There is no guest login or Dinewise customer account required.
For the guest
“Tell us what happened” is a lower-pressure first step than posting to a review site. They can stay anonymous or ask you to follow up.
For you
Look at the concern, check what happened and respond like a person. A dashboard flag is a prompt to follow up, not a verdict on your team.
Part of the guest experience
Good feedback starts with a good welcome.
Guests should be able to see what is on, find the menu and book their next visit as well as tell you how this one went. That is why Comment Cards belong inside your full Loyalty Links page.
See how a venue builds its guest page →For the team
Need to take an appraisal to your phone?
EMMA on the Go lets you continue an appraisal started on a computer by entering its six-letter code on your phone. That is for your venue’s operational work; your guests use the Loyalty Links page.
Continue an appraisal on mobile