The many forms of shrinkage
People
Poor recruitment, weak onboarding, turnover, absenteeism, low confidence, unclear ownership, burnout and talent that is never developed.
Where it comes from
People shrinkage is rarely about any one bad hire. It is an induction that consists of a quick walkthrough and good luck, a rota built around who happens to be available rather than who has the right skills together, a manager left to figure out leadership on the job with no support, and good people who quietly disengage long before they hand in their notice.
The money issue
Replacing someone costs far more than the wage gap during the vacancy — advertising, interviewing, training time, mistakes made while learning, and the slower service a stretched team delivers in the meantime. A hospitality business with high turnover is not just short-staffed. It is permanently paying the price of training people who leave just as they become useful.
Describe what is actually happening in your business and Emma will ask the right follow-up questions before recommending anything.
Ask Emma about people